Privacy Policy

Updated: 15th May 2026

Introduction

TableTurn respects your privacy and is committed to protecting your personal data. This privacy policy will inform you how we look after your personal data when you visit our website, mobile app or other services and tell you about your privacy rights and how the law protects you. Please use the Glossary, located at the end of this privacy policy, to understand the meaning of some of the terms used.

Who we are, and other important information

About this privacy policy

This policy explains how we collect and handle your information across all of our websites, mobile app and other services. We'll review this policy from time to time to make sure it's up to date. If we make changes, we'll post the latest version here. When we make significant changes, we'll let you know when you next access our services, or by other communications. This version was last updated on the date stated at the beginning of it.

Our website is not intended for children, and we do not knowingly collect data relating to children.

It is important that you read this privacy policy together with any other privacy policy or fair processing policy we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy policy supplements other notices and privacy policies and is not intended to override them.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

Controller

TableTurn is made up of different legal entities. This privacy policy is issued on behalf of TableTurn Limited, referred to in this privacy policy as "TableTurn", "we", "us" or "our". TableTurn Limited is the controller and responsible for this website and your data.

We have appointed a data privacy manager who is responsible for overseeing questions in relation to this privacy policy. If you have any questions about this privacy policy, including any requests to exercise your legal rights, please contact the data privacy manager using the details set out below.

Contact details

If you have any questions about this privacy policy or our privacy practices, please contact our data privacy manager:

Full name of UK entity: TableTurn Limited

Email: contact@tableturn.co.uk

UK Postal address: 53 Middleham Road, London, United Kingdom, N18 2SA

You also have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK regulator for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.

Third-party links

This website, as well as our mobile apps, may include links to third-party websites, plug-ins and further applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.

What personal data do we collect?

Personal data means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data). We do not collect more information than we need. We have grouped together the different kinds of personal data we may use as follows:

Identity Data includes first name, maiden name, last name, username or similar identifier, marital status, title, date of birth and gender.
Contact Data includes billing address, delivery address, email address and telephone numbers.
Financial Data includes bank account and payment card details. TableTurn uses secure third-party gateways to process credit card information and does not store or process credit cards itself.
Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.
Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.
Usage Data includes information about how you use our website, products and services.
Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy policy.

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

Payments are processed by Stripe. Any credit card details stored for recurring payments are done so on Stripe's system. No credit card information is stored by TableTurn.

What if you don't provide your personal data?

Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have, or are trying to enter into, with you. In this case, we may have to cancel a product or service you have with us, but we will notify you if this is the case at the time.

How do we collect your personal data?

We use different methods to collect data from and about you, including through:

Directly from you

You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:

Apply to use our products or services
Create an account on our website and/or mobile apps
Subscribe to our service or publications
Request marketing to be sent to you
Enter a competition, promotion or survey
Give us feedback or contact us

Automated technologies or interactions

As you interact with our website, we will automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. Please also see our cookie policy for further details.

Third parties or publicly available sources

We will receive personal data about you from various third parties including:

Analytics providers, such as Google, based outside the UK
Advertising networks, such as Facebook, based inside and outside the UK

How and why do we use your personal data?

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

Where we need to perform the contract that we are about to enter, or have entered, into with you.
Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
Where we need to comply with a legal obligation.

Generally we do not rely on consent as a legal basis for processing your personal data although we will get your consent before sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us.

Using your personal data

The table below sets out all the ways we plan to use your personal data, and which of the legal bases we rely on to do so.

Purpose / Activity	Type of Data	Lawful Basis
To register you as a new customer	Identity Contact	Performance of a contract with you
To process and deliver our goods and/or services to you, including: (a) Manage payments, fees and charges; and (b) Collect and recover money owed to us	Identity Contact Financial Transaction Marketing & Communications	Performance of a contract with you Necessary for our legitimate interests (to recover debts due to us)
To provide you with access to, and enable you to use, our website and our mobile app	Identity Contact Financial Transaction	Performance of a contract with you Necessary for our legitimate interests (to provide you with access to the content and information on our website and/or mobile apps)
To manage our relationship with you which will include: (a) Notifying you about changes to our terms or privacy policy; and (b) Asking you to leave a review or take a survey	Identity Contact Profile Marketing & Communications	Performance of a contract with you Necessary to comply with a legal obligation Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services)
To enable you to partake in a prize draw, competition or complete a survey	Identity Contact Profile Usage Marketing & Communications	Performance of a contract with you Necessary for our legitimate interests (to study how customers use our products/services, to develop them and grow our business)
To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)	Identity Contact Technical	Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise) Necessary to comply with a legal obligation
To deliver relevant website and mobile app content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you	Identity Contact Profile Usage Marketing & Communications Technical	Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy)
To use data analytics to improve our website, products/services, marketing, customer relationships and experiences	Technical Usage	Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)
To make suggestions and recommendations to you about our services, or our restaurant partners, that may be of interest to you	Identity Contact Technical Usage Profile Marketing & Communications	Necessary for our legitimate interests (to develop our products/services and grow our business)

Marketing

Promotional offers from us

We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. You will receive marketing communications from us if you have requested information from us or purchased goods or services from us, and you have not opted out of receiving that marketing.

Third-party marketing

We will get your express opt-in consent before we share your personal data with any third party for marketing purposes.

Opting out

You can ask us or third parties to stop sending you marketing messages at any time by contacting us. Where you opt out of receiving marketing messages, this will not apply to personal data provided to us as a result of a product/service purchase or other transactions.

Do we use cookies or similar technologies?

We use cookies and similar technologies to help deliver, optimise, personalise and analyse our services and for advertising purposes. We use a combination of cookies and other technologies such as pixels/web beacons and tracking codes to collect information in line with the purposes set out in this policy.

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see our cookies policy.

Change of purpose

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Disclosing your personal data

We may share your personal data with the following parties:

Internal Third Parties as set out in the Glossary.
External Third Parties as set out in the Glossary.
Third parties to whom we may choose to sell, transfer or merge parts of our business or our assets.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

If you are booking a table at a restaurant from within our services' booking platform, any personal data you submit as part of the booking process will be shared with the relevant restaurant and/or a third party contracted to provide services on their behalf. Before completing any booking, we encourage you to carefully review that restaurant's privacy policy.

Transferring your data internationally

We may share your personal data within a TableTurn group if we expand internationally in the future. External third parties may be based outside the UK so their processing of your personal data will involve a transfer of data outside the UK.

Whenever we transfer your personal data out of the UK, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data.
Where we use certain service providers, we may use specific contracts approved for use in the UK which give personal data the same protection it has in the UK.

How do we keep your personal data secure?

Safeguarding your privacy is embedded in our culture and we use a combination of industry-standard methods to protect it and prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. We limit access to your personal data to those employees, agents, contractors and other third parties who must come into contact with your information to do their jobs and deliver our services.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so. To maintain a culture of Privacy by Design, we provide thorough data protection and privacy training to all TableTurn employees and conduct privacy impact assessments whenever we develop or update our services in ways that involve new forms of personal data.

How long, and where, do we store your personal data?

We only keep your data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.

In some circumstances you can ask us to delete your data — see the "Your Legal Rights" section below. In some circumstances, we will anonymise your personal data for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

Your data is securely stored in data centres around the world. Sometimes your data may be stored in countries with different levels of security to your own, but we always make sure their standards meet ours, as set out in the "Transferring your data internationally" section above.

Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to:

Request access to your personal data (commonly known as a "data subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
Request correction of your personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected.
Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it.
Object to processing of your personal data where we are relying on a legitimate interest and there is something about your particular situation which makes you want to object to processing on this ground.
Request restriction of processing your personal data in certain scenarios, such as if you want us to establish the data's accuracy or where our use of the data is unlawful but you do not want us to erase it.
Request transfer of your personal data to you or to a third party in a structured, commonly used, machine-readable format.
Withdraw consent where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent.

If you wish to exercise any of the rights set out above, please contact us at contact@tableturn.co.uk. You will not have to pay a fee to access your personal data. We try to respond to all legitimate requests within one month.

Glossary

Lawful Basis

Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience.
Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.
Comply with a legal obligation means processing your personal data where it is necessary for compliance with a legal obligation that we are subject to.

Internal Third Parties

Offices and branches within TableTurn acting as joint controllers or processors to provide IT and system administration services and undertake leadership reporting. Our companies, offices and branches are currently based in the UK.

External Third Parties

Restaurant partners who choose to market and promote on our website and/or mobile apps, acting as processors based in the UK.
Service providers acting as processors based in the U.S.A and UK who provide IT and system administration services.
Professional advisers acting as processors including lawyers, bankers, auditors and insurers based in the UK who provide consultancy, banking, legal, insurance and accounting services.
HM Revenue & Customs, regulators and other authorities acting as processors based in the United Kingdom who require reporting of processing activities in certain circumstances.